Test collection and walkthrough services
Collections on unpaid patient visits
Collect new insurance information
Triage inbound calls along with email/text support
ICD-10 fixes, Medical Notes, Attestation Letters, Prior Auth
Deductible, copay collection
Insurance calls and fixes to guarantee payment
Triage patient/provider questions via call/text/email
Lab result delivery to patient/provider
Setup patients with Genetic Counselor
Offer Cash Pay to those without insurance
Call patients on multiple medications or with history of cancer to offer PGx and/or CGx cash pay test. Organize shipment of supplies.
Call patients that are deemed eligible for insurance payment of PGx/CGx testing and refer them to be tested. Focus on areas where offices are testing and direct patient there.
Call patients with chronic wounds and direct to a wound care facility that currently works with Phase2 labs, PhaseOne, Zenith / Progenacare.
Contact patients with a history of UTI's and direct to a facility that currently works with Phase2 Labs/PhaseOne.
Use current database and Identify providers, hospitals or other healthcare facilities that could benefit from using the services of Phase2 labs or PhaseOne HOCI. Field services and Account Managers to follow up with these leads.
Provide mass marketing for any of the products or services offered by Phase2 laboratories and PhaseOne Health.